FAQ

What is the best tour for me?

We offer the best selection of Island tours, Pearl Harbor tours and Eco Adventures to give our visitors exactly what they want to see and experience. We offer a tour to Pearl harbor/ Arizona Memorial and it can be combine with a half day or full day island tour. If you want to do some hiking of remote areas to hidden waterfall and secluded beaches, our eco tour adventure will allow you to do that. Our island tours are a great way to see the island and you can choose from our full or half day tours.

What is the best Pearl Harbor tour for me?

We offer the best selection of Pearl Harbor tours to give our visitor exactly what they want to see and experience. We offer a tour to Pearl harbor/ Arizona Memorial and it can be combined with the city of Honolulu, Scenic Cost & hidden Waterfall, the North Shore, USS Missouri or the entire island.

What is the best Eco-adventure tour for me?

We offer the best selection of eco-adventures to give our visitors exactly what they want to see and experience. Tour # 16 Waterfall Adventure Hike is a perfect hike to a hidden waterfall. If you want to hike and discover a hidden beach to boogie board, snorkel or just sun bathe tour 18 Beach Adventure is for you. For people that just want to be active or just relax in a remote hidden sandy beach tour #17 Beach Adventure is your best option.

Why does Discover offer seven different tours that include Pearl Harbor Arizona Memorial?

Well, simply stated, different people have different needs. We know that we can't address the needs of a wide range of visitors with a single tour. That's why we offer seven different tour combinations with Pearl Harbor. Each of our tours is designed with the need of our visitors in mind. Arizona Memorial, Missouri, Arizona Memorial /Honolulu City, Arizona Memorial With Scenic Coasts & Hidden Waterfalls, Arizona Memorial / North Shore, Arizona Memorial / Circle Island, Arizona/ Memorial USS Missouri.

Why does Discover offer four island Tours?

We offer a full-day island tour for people who want to see it all Circle Island Tour #9
We offer half-day island tours for people who are interested in the North Shore Tour#10 or Scenic Coasts & Hidden Waterfalls Tour #12

Why does Discover offer five Eco Adventures?

Eco-tourism is environmentally friendly and good for our Islands.
Some visitors want to hike in the rainforest and others prefer to swim at our beautiful beaches, others want to conquer Diamond Head (Hawaii's most famous landmark), still others want the challenge of learning to boogie board.

Where is the pick up location for the tour?

We pick up our passengers at most hotels in Waikiki

How do we know who is picking us up?

All of our vehicles are marked with Discover Hidden Hawaii Tours. Also, our tour guides will be calling out your name when they reach your hotel.

What happens if you do not pick us up?

That rarely happens, and when it does it's because we have the wrong hotel information. It is very important that you enter the correct hotel at which you will be staying. We recommend that you reconfirm your reservation once you arrive. If there are any changes on hotels or any delays on your arrival to the islands let us know by calling us toll free 1-800-946-4432. Remember that your tour guides have to pick up passengers at a few hotels and they we will be there on time. For example if your pick up time is between 8:45 and 9:05 am, your tour guide will be there between those times. Should we not be there a few minutes after the pick time, please call 1-800-946-4432 to check on the location of your tour guide.

What is your cancellation policy?

You may cancel your reservations 24 hours before the tour date by calling us toll free 1-800-946-4432 or email us at reservations@discoverhawaiitours.com. Cancellations must be received more than 24 hours in advance of tour date and will result in a 10% processing fee. Cancellations made with less than 24 hours notice are fully charged. No shows incur full charges. Claims for refunds must be made within thirty days of the date of service. All tours which include air transportation must be canceled at least 72 hours in advance and will incur a 10% processing fee. Thank you!

If my plans changes may I change my reservation?

Yes, if you want to change your tour or tour date you can do it by calling our toll free number at 1-800-946-4432.

Is there a charge for changing a reservation?

No there is no charge for changing a reservation.

How long has your company been in business?

Founded in 1995, we have been operating without causality or major accident for nearly 8 years. Safety and customer satisfaction is a way of life for our company.

Does your company have all required permits?

Yes, you can feel safe to be working with a reliable and stable company with the Public Utilities Commission and State and Federal permits and requirements.

Does your company have insurance?

Yes, we carry a $2 million auto and general liability insurances.

What kind of training do you offer your tour guides?

Our tour guides are our main assets to us. After completing a 2 weeks training in safety, Hawaiian culture, History, customer service and defiance driving they become Hawai'i's ambassadors of aloha.

What type of vehicles do you use?

We use deluxe air-condition mini-coaches that seat up to 25 passengers and 12 passengers executive vans.

Are your vehicles air-conditioned?

Yes, all of our vehicles are air-conditioned.

Can I request a front seat?

Yes, please call us at 1-800-946-4432 or email us requesting front seat for disabled passengers.

Does your company have a maintenance program?

Yes, we follow the pre-maintenance program recommended by the vehicle manufacturer to ensure our safety and limit vehicle malfunctions.

Do you have full time mechanics?

Yes, we have two full-time certified mechanics that maintain our fleet.

How often do you change your vehicles?

We change our vehicles every 3 years.

What happens if a vehicle brakes down during the tour?

Although this rarely happens we are prepared to send one of our stand-by vehicles to the scene immediately.

Can your vehicles accommodate collapsible wheelchairs?

Yes, our vehicles can accommodate collapsible wheelchairs. Please advise of your special needs by call us at 1-800-946-4432.

Can you provide or rent wheelchairs?

No, presently we do not provide or rent wheelchairs.

Does your vehicle have a wheelchair lift?

No, unfortunately our vehicles do not have wheelchair lifts.

Do you have a child rate?

Yes, our child rate applies to children between the ages of 2 and 11 years old. Lap child that do not use a seat travel at no charge.

Do you provide or rent car seats?

No, we do not provide or rent car seat at this time. The law does not required car seats on tour buses.

Can I bring a car seat?

Yes, you will be charged the child rate.

Are tours suitable for infants?

Yes, we do ask of the parents to keep their children under control at all times for the child's safety and the enjoyment of others. Hiking tours are not recommended for infants.

Are tours suitable for pregnant women?

Yes, all of the Island tours and Pearl Harbor tours are suitable for pregnant women; however, Hiking tours are not recommended for pregnant women.

Do you stop for snacks / lunch?

Yes, all of our tours stop for snacks on the short tours and lunch on the full day tours. You will have time to feed your baby?

Do you have bathroom stops?

Yes, we have scheduled bathroom stops along the routes. Should you required additional stops please let your tour guide know at the beginning of the tour and we will be more than happy to accommodate your request.

Is there a lot of walking?

No, we do a lot of stops for picture taking to give you the opportunity to experience Hawaii. All of the stops on our Island tours & Pearl Harbor Tours are just a few yards from the mini-buses and therefore you do not need to walk far. If you prefer to stay on the bus, you can take pictures from your seat. The only tours the required walking are the Hiking tours.

I have a medical condition; is it safe to go on tours?

For your safety, please check with your doctor and ask him / her of the tour you want to take and follow his/her instructions.

Do you have any experience working with Seniors?

Yes, we have been working successfully with seniors groups since we started and we love it.

Can your vehicle accommodate collapsible wheelchairs?

Yes, our vehicle can accommodate collapsible wheelchairs. Please advise of your special needs by calling us at 1-800-946-4432.

Can your provide or rent wheelchairs?

No, unfortunately we do not provide or rent wheelchair at this time.

What should I bring for the eco Adventure?

If you are doing Tour # 16 Waterfall Hike wear comfortable shoes and clothing for hiking. If you are doing Tour #18 Beach Adventure, wear comfortable shoes and clothing for hiking and bring a towel and swimwear. If you are doing #17 Beach Adventure bring your swimwear and towel.

Does your company provide equipment needed for the beach activities?

Yes, we provide sanitized snorkeling equipment and boogie boards.

Does your company provide equipment needed for the hiking tours?

Yes, depending on the trail, if needed we will provide walking sticks, backpacks and the use of binoculars.

How safe are the hiking trails?

We hike in well-maintained trails. There are no dangerous or poisonous animals or plants in Hawaii

What about dangerous plants or poisonous animal or snakes?

There are no dangerous or poisonous animals, snakes or plants in Hawaii.

Are there mosquitoes on the trails?

Yes, tropical rainforests may have mosquitoes.

What kind of plants and flowers do you see in the hikes?

You will see endemic, indigenous, and introduced plants to the islands. Your tour guides will point out these beautiful plants.

What birds can we see?

As with all nature tours, some days there are many birds to see, while other days there are none. Often you see white Rum-Shama, Japanese Bush Warbler, and Japanese White-Eye to name a few.

What can I learn in this eco-adventure?

Learn how the Hawaiian people used various species of plants. Also learn about our legends, geology, history, and archeology.

What about when there is inclement weather?

It rarely happens, but if the trails are not safe we will not operate the tour and you can reschedule or get a full refund.

Are your tour guides trained for emergencies?

Yes, our professional guides are certified in first aid, water safety and CPR. We also carry first aid kits and mobile phones.

What kind of physical condition do I need to be in to participate on the eco-adventure?

Participants should not have any medical conditions that prohibit physical activity

Are the trails wheel chair accessible?

No they are not.

How old do you have to be to go on this tour?

We do not recommend this tour for infants less than 3 years old.

What can I bring with me on the tour to Pearl Harbor/ Arizona Memorial?

Because of security reasons you are not allow to bring any fanny packs, backpacks, purses or anything that provides concealment. You can bring your cameras and videos without their cases. If you are doing a Pearl Harbor with an Island tour combo you may bring your purses and leave them with your tour guides. We ask that you take all your cash and credit cards with you. Your personal items will be locked in the vehicle.

Does your company provide narration about Pearl Harbor/ Arizona Memorial?

Yes, our tours are fully narrated and on the way to Pearl Harbor your tour guide will narrate the prelude to the attack.

What is the best time to go to Pearl Harbor/ Arizona Memorial?

The morning tours are the most ideal, especially the 6:45 a.m.

Are there long lines at Pearl Harbor/ Arizona Memorial?

During the high seasons there can be long lines. However if you take the earliest tour at 6:45 a.m. you should not have any problems.

Do I get to board the Memorial?

Yes we provide the official Navy tour and you board the Navy shuttle-boat to the Arizona Memorial.

Can I bring flowers to Pearl Harbor/ Arizona Memorial?

Yes, you can bring flowers to honor our heroes. If you plan to use your lei's flowers please break the thread so the marine life is not hurt.

Is there a bookstore at Pearl Harbor/ Arizona Memorial National Park?

Yes there is a bookstore with many books and memorabilia of WWII.

Is there a cafeteria at Pearl Harbor/ Arizona Memorial National Park?

There is a snack shop where you can buy water, coffee, sodas, sandwiches and other snacks.

Are your tour guides trained for emergencies?

Yes, our professional guides are certified in first aid, and CPR. We also carry first aid kits and mobile phones.

How to get the online discount rate?

Minimum 7 day advance purchase required on sale prices

What can I do at the Pearl Harbor Visitor Center?

You can explore the historical exhibits, watch a 23 min. documentary on the attack and take a navy boat to visit the memorial. 

 

What else can I do?

There are other sites at the Pearl Harbor that you can explore:

What is WWII Valor in the Pacific National Monument?

WWII Valor in the Pacific National Monument oversees operations at the Pearl Harbor Visitor Center and maintains and operates the USS Arizona Memorial, as well as the USS Utah and USS Oklahoma Memorials on nearby Ford Island.

 

WWII Valor in the Pacific National Monument, part of the National Park Service

How can I see the USS Oklahoma and USS Utah Memorials?

You can visit the USS Oklahoma Memorial on Ford Island by purchasing a $3 shuttle ticket at the Battleship Missouri ticket desk. If you purchase a ticket to the Battleship Missouri, you can also see the USS Oklahoma Memorial that way, as it is located nearby.


At this time, the USS Utah Memorial on Ford Island is only open to visitors with a military ID card.

Where is Pearl Harbor Visitor Center located?

The Pearl Harbor Visitor Center is located at 1 Arizona Memorial Place, Honolulu, HI, 96818. For more detailed directions, please call us at 808-737-370.

Is Visitor Parking available?

Yes, free parking is available for visitors. Please do not leave valuables in your vehicle. If you drive, arrive early since Visitors Parking can get full.

Can I bring bags onsite?

No. For security reasons bags are not allowed.

What can I bring onsite?

You can bring cameras, water bottles, wallets, and other items.

Is there a Baggage Storage facility?

Yes there is a baggage storage facility located to the right of the visitor center entrance. There is a fee of $3 per bag for storage. 

IMPORTANT: If you purchase the Passport, please plan to be here for the whole day.

IMPORTANT: If you purchase the Passport, please plan to be here for the whole day. It takes 8-10 hours to see all the sites this is only recommended to those that are WWII buffs. It not recommended to do all the sites in one day, if you have young children. It is also not recommended to those that can't stand or walk for long periods of time. 

 

If you don't finish in one day, the Passport can be used for a second day within a consecutive seven-day period. To extend your Passport, ask at the Pearl Harbor Historic Sites ticket counter, located in the courtyard of the park. There is a $10 additional fee.

The Pearl Harbor Attack
Is the USS Arizona still leaking oil?

Yes the USS Arizona is still leaking oil. We called them the "black tears is the USS Arizona. The ship leaks 2-9 quarts of oil per day 

 

The USS Arizona held approximately 1.5 million gallons of oil. When it was sunk by the Japanese. The ship burned for 2½ days.

Why were the sailors' bodies never removed from the USS Arizona?

A Japanese high-level bomber dropped a 1,760-pound that penetrated the forward deck of the ship about 40 feet in from the bow. The explosion ignited aviation fuel stores and the powder magazines for the 14-inch guns, instantly separating most of the bow from the ship and lifting the 33,000-ton vessel out of the water. 

 

The explosion and subsequent fires killed 1,177 sailors and marines instantly. The fires continued for 2½ days, virtually cremating every man on board.

How many of the USS Arizona Crew Survived the explosion?

Out of a crew of 1,511, only 334 survived the explosion.

How many uss Arizona crew members were identified?

Only 107 USS Arizona crew member where able to be positively identified. Due to the immense fire the remaining 1,070 casualties were not able to be identified.

 

How many men were not on board the ship when it exploded?

A total of 40 sailors and marines assigned to the USS Arizona were not aboard the ship when it was attacked

How many USS Arizona crew survived?

A total of 319 sailors and 15 Marines (on or off the ship) were officially USS Arizona survivors. 

How are the bodies of the USS Arizona survivors buried on the ship?

Crewmembers who were assigned to the USS Arizona on December 7, 1941, have the right to have their bodies cremated and interred inside the barbette of gun turret four by National Park Service divers.

 

Can other WWII or Pearl Harbor survivors be buried on the ship?

No, only Survivors from the USS Arizona can be interred in the ship. Other Pearl Harbor survivors can have their ashes scattered over the place in the harbor where their ship was located during the the attack.

Who was the first USS Arizona to be their ashes interred on the ship?

Navy Chief Petty Officer Stanley M. Teslow ashes were interred on April 12, 1982.

 

How many USS Arizona survivors ashes have been interred on the ship?

A total of 39 crew members have been interred into the hull of the the USS Arizona. That list consists of 37 Navy sailors and 2 Marines.

Is there a special ceremony performed for the interred of the USS Arizona's survivor ashes on the ship?

Yes, there is solemn ceremony of interment, complete with a two-bell ceremony from the Fleet Reserve Association; a rifle salute from the U.S. Navy or Marine Corps; and a benediction with the echo of Taps being played across the harbor. 

 

The services are conducted at the Arizona Memorial and consist of an invocation, funeral ceremony, and a flag presentation to the family. 

 

Each interment ceremony is hosted by the USA NPS and the United States Navy

Why was the USS Arizona not raised, repaired and put back into service?

The USS Arizona was inspected by the US Navy in early 1942 and it was determined a total loss. 

What other battleships were not raised, repaired and put back into service?

In addition to the USS Arizona, The USS Oklahoma, and the USS Utah were not put back into service.

 

What other battleships were repaired and put back into service?

The USS Pennsylvania, USS Nevada, USS West Virginia, USS Tennessee, USS Maryland, and USS California were repair and put back into service.

 

Why was the USS Arizona not raised and the metal used?

A lot of the metal was used for the war effort. In June of 1942, the US Navy decided the lost ship’s hulk was not a hazard to navigation in the harbor and the ship would remain where she fell. 


A decision was made to leave the crewmembers with their ship, considering the men to be buried at sea.

How many ships and vessels were at Pearl Harbor during the Japanese surprise attack?

There were over 180 ships and vessels in Pearl Harbor when the attack began.

How many ships were damaged by the Japanese attack?

A total of twelve ships were sunk or severely damaged. There were another nine ships that needed extensive repairs. All the ships but the USS Arizona, the USS Utah and the USS Oklahoma were returned to service.

What happened to the battleships Utah?

The USS Utah lays where she fell on the north side of Ford Island. After several attempts of raising the ship failed the US Navy made the decision to leave the bodies of 58 crewmen onboard, considering them buried at sea.

What happened to the battleships Oklahoma?

Over 400 men were trapped inside, of which only 32 were rescued.

 

Resting in the main channel of the harbor, a major salvage operation began in March of 1943. The ship was then pumped out and the remains of over 400 sailors and Marines were removed. The guns and superstructure were removed following the battleship’s formal decommissioning in September of 1944. Two years later, a California salvage company bought the ship for scrap and began towing the USS Oklahoma to Oakland. On May 17, 1947 the ship began listing to port and the tow lines had to be cut. 

The USS Oklahoma sank approximately 540 miles northeast of Hawaii. 

How many set of brothers were aboard the USS Arizona?

There were 37 sets of brothers assigned to the USS Arizona.

 

When was the the USS Arizona stricken from the naval Vessel Register?

The USS Arizona was stricken from the Naval Vessel Register in December of 1942.

Is the USS Arizona treated as part of the current US Navy fleet?

 The USS Arizona is treated as one of the current fleet. On March 7, 1950, the Arizona was symbolically "re-commissioned" when a flagpole was erected on the ship.

Did Elvis Presley donate funds for the constructions of the USS Arizona Memorial?

Yes, on March 25, 1961, Elvis Presley performed a concert at Bloch Arena in Pearl Harbor and ticket proceeds benefited the construction of the Memorial.

 

How much money did the Elvis Presley concert generate?

The concert generated $54,678, more than ten percent of the $515,728needed to construct the monument.

 

National Parks Miscellaneous
How do I apply for a job with the National Park Service?

National Park Service jobs, including both permanent and seasonal positions are listed on USAJOBs

Visiting the USA National Parks
How do I obtain a park/entrance pass or a pass for all national parks?

Some parks charge and entrance visit; visit the park's website or contact the park to learn more.

Where can I find a park map?

You can view maps on Pearl Harbor Arizona Memorial National Park here.

For other parks visit that park websites. 

How do I make reservations for camping/lodging in national parks?

Pearl Harbor Arizona Memorial does not have a campground.  


For other parks with campground reservations, visit Recreation.gov. Not all parks participate in this service; many campgrounds are first come, first served. For more information on specific camping and lodging services offered at the park(s) of your interest, please check the specific park websites.

What do I need to know about driving off road in national parks?

Pearl Harbor Arizona Memorial does not offer driving off Road. 

 

For other parks check with the national parks that you intend to visit. In many national parks, off-road driving is illegal. Where off-road driving is allowed, the National Park Service regulates it.  

About the National Park Service
Who is the director of the National Park Service?

Michael T. Reynolds is the acting director of the National Park Service.

What government agency oversees the National Park Service?

The National Park Service is a bureau of the Department of the Interior

Directly overseeing its operation is the Department's Assistant Secretary for Fish, Wildlife and Parks.

How many employees are in the National Park Service?

Permanent, temporary, and seasonal: Over 22,000

 

How many Volunteer are in the National Park Service?

Volunteers in Parks: 400,000 

When was the National Park System created?

The National Park Service was created by an act signed by President Woodrow Wilson on August 25, 1916. 

Yellowstone National Park was established by an act signed by President Ulysses S. Grant on March 1, 1872, as the nation's first national park. 

What does the National Park Service arrowhead logo represent?

The sequoia tree and bison representing vegetation and wildlife, the mountains and water representing scenic and recreational values, and the arrowhead itself representing historical and archeological values.

 

How many areas are in the National Park System?

The system includes 417 areas covering more than 84 million acres in every state, the District of Columbia, American Samoa, Guam, Puerto Rico, and the Virgin Islands. These areas include national parks, monuments, battlefields, military parks, historical parks, historic sites, lakeshores, seashores, recreation areas, scenic rivers and trails, and the White House. 

What is the largest national park site?

Largest: Wrangell-St. Elias National Park and Preserve, AK, at 13.2 million acres. 

What is the smallest national park site?

Smallest: Thaddeus Kosciuszko National Memorial, PA, at 0.02 acres

How many people visit the national parks?

Total recreation visitors to the national parks in 2015: 307,247,252

What is the most-visited national park?
What is the National Park Service budget?

FY 2015 Request: $3.65 billion

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